If you are experiencing any problems with this system, please check the problem
and solution chart below. If all else fails, contact us by e-mail using the form below.
|
Before Submitting an email, please review the troubleshooting tips and notes below
|
|
Problem
|
Solution
|
|
System is getting "Timed-out" message
|
Your computer has set idle on one page for 20 or more minutes
OR
"Cookies" are disabled - cookies must be enabled for these pages to function correctly
|
|
Unable to make reservation
|
Verify that you are using a compatible browser. This is a
secure web page that uses 128 bit security. This requires you use Micorsoft IE, Version 4.5 or higher
or Netscape Navigator,Version 4.05 or higher. If you still are unable to complete a reservation, and you are
using one of the above mentioned browsers, please call 1-800-447-2757.
|
|
System is getting "Timed-out" message
|
Your computer has set idle on one page for 20 or more minutes
OR
"Cookies" are disabled - cookies must be enabled for these pages to function correctly
|
|
Unable to make reservation
|
Verify that you are using a compatible browser. This is a
secure web page that uses 128 bit security. This requires you use Micorsoft IE, Version 4.5 or higher
or Netscape Navigator,Version 4.05 or higher. If you still are unable to complete a reservation, and you are
using one of the above mentioned browsers, please call 1-800-447-2757.
|
|
Do not know or have forgotten your password
|
Your password is same as your e-mail address.
|
|
Do not know your customer ID number
|
Call our Customer Service Department at 1-800-447-2757 between the
hours of 8 A.M - 8 P.M Eastern Time Monday - Friday and 9 a.m. - 5 p.m. Saturday and Sunday.
|
|
Unable to print your confirmation
|
A confirmation notice will be sent to your e-mail address.
|
