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Frequently Asked Questions

I cannot select the arrival date I want - what's wrong?

Reservations for campsites, tents and tepees, and harbor slips are available on a 6 month window. Reservations for Overnight Lodgings (rustic cabins, camper cabins, mini cabins and yurts), and picnic shelters are available on a 12 month window.

New reservation inventory is available when the reservation window rolls over at 8am, Monday - Friday and 9am, Saturday – Sunday.

The dates available in the date selection calendar and drop down boxes will be limited to dates within the current reservation month window.

What is the shopping cart?

The shopping cart allows you to add multiple bookings into your cart and hold them until each booking has been completed and paid (status of Paid-Completed). Unpaid bookings will be lost if you log out or your session is inactive for more than 15 minutes.

How do I use the shopping cart?

On the home page, begin by filling out steps 1. to 5., and click on reserve. The next page will display contents of the shopping cart and allow you to add another site by clicking on the 'Add Another Booking' link. You may continue to add bookings up to the maximum number allowed. You may also change and delete bookings, or start payment on any booking. Once you have completed a successful payment transaction on the first booking, you must return to the shopping cart and pay for each booking until all bookings have been completed. To access all unpaid bookings, select the link ‘View Cart’ located on the right of the top menu bar.

Do all bookings in the shopping cart have to be in the same park with the same arrival and departure dates?

No. Each booking can be from different parks, campgrounds, or harbors, and have different arrival and departure dates. When adding additional bookings, make sure to confirm the selected location and dates on the home page. This is ideal for campers or boaters who are planning on visiting several different destinations during their vacation.

Can I pay for all bookings in the shopping cart together?

Yes. All bookings in your shopping cart can be paid together. If you wish, you can also pay for each booking separately. Each booking will have its own unique booking number and confirmation letter.

I need a site with water and sewer hookups. How can I tell which sites have services?

There are some optional filters available at the bottom of the reservation preferences panel on the left that allow you to include or exclude sites based on certain criteria. If, for example, you want a site with water and sewer hookups, but one that is not an ADA designated site, you can choose to Include the Water and Sewer options and Exclude the ADA Designated Site options. The maps, lists and grids will then show only the sites that meet your choices in green.

What's the fastest way to finding a site?

There are several tools available to help you find a site. The fastest way is to fill out the information you know - your reservation type, party size etc. then click on Find a Site. You can also use additional search preferences (click on the arrow button beside More Search Preferences). This allows you to filter the results to show only certain site types or to exclude certain site types.

I have a favorite site. How can I tell when it is available?

This website provides several tools to help you with your stay. If you are looking for availability for your favorite site, the easiest way is to select the park and campground in from the drop down menus and then select the site. You can also use the map browser to drill down to the site you are interested in. You can then click on the Site Details button and you will have the option of viewing a Site Calendar for the site. The Site Calendar will show you when the site is available and allow you to scroll the dates to see the whole season at a glance. If you have a favorite camping area, the Partial/Availability Calendar View will show you which site availability for the selected area. Harbor slips can be reserved, but your actual slip will be assigned by the harbormaster when you arrive.

All the sites are showing as not available for my dates. What can I do to find what dates may be available?

If you have entered dates, the Map and Availability List view will show you sites that are available for the whole of your requested stay. If you don’t see a site you like, you can adjust your dates to quickly see availability for the new dates, or you can look use the Partial/Availability Calendar view to see whether there are any sites that are available for part of your selected dates.

All the sites on the grid show restrictions. What does this mean?

A site that shows as yellow on the map, calendar or list means that the site is available for the dates you have selected, but that the site does not meet your current reservation preferences. If you click on the site details it will show you what is restricting the site. It is usually the reservation type, equipment size or party size. If you have used the More Search Preferences, these options will also affect the site restrictions.

Why do I have to call the park to reserve group camps and modern lodges?

Some sites - especially lodges have special restrictions or requirements in place that mean that you have to call the park directly to reserve them. You can still use the tools online to see information for these sites but you have to call the park to reserve.

I made a reservation through the call center. How do I view it online?

If you already have an online account, you should be able to see your reservation by logging in to the My Reservations section of the website. If you don't have an online account, you can create one - click on My Reservations and follow the link to register a new account. If you use the same name and address information you used when you made your reservation, you should then be able to access your reservations online. If you still cannot see your bookings, the call center booking may have been made under a different user account. You will have to call the call center to confirm or change the booking.

How do I change or cancel my reservation?

You have to log in to change or cancel a booking. Click the My Reservations option and log in using your email address and password. You can then select the booking you want to change or cancel from the list of your reservations by clicking on the Details link. You will then see the details of the booking and have the option to change, cancel or print the reservation using the quick links on the right.

How do I pay by e-check?

To pay by e-check, online or through the call center, you need to register your bank account information with the reservation system. The registration process can only be done through the website. If you do not have a reservation service online user account you can create one - click on My Reservations and follow the link to register a new account. Once you have an account, Click the My Reservations option and log in using your email address and password. You can then select the option to Register for e-check on the right-hand side. Once this registration process is completed, you will have the option to use e-check to pay for reservation transactions through the call center and website.